Help
Customer Services - Help & FAQ
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Merchandise
- If you feel there is a product we do not carry and should be part of assortment, we would appreciate to hear from you. The list of our products come from our customer’s input. Please send us an email.
- Each time you add an item to your cart, you will notice other items advertised @ the bottom of the screen. These are handpicked items that complete your order. There is no obligation to purchase; Euro Food Depots is ensuring you have the ultimate dining experience.
- Make sure to add any promotional codes that you may have to in the indicated are to receive discounts; once a code has been used once it is then void.
- Holidays, Birthdays, Anniversaries, Mothers day, Fathers Day, or “just because”; let Euro Food Depot help you create the perfect basket for the occasion; basket size & price will depend on products purchased. Spend over $250 before tax & a simple yet elegant wrapping is included free of charge; spend over $500 before tax & Euro Food Depot will wrap & deliver free of charge.
- All products are guaranteed to be delivered fresh & should be inspected immediately upon delivery.
Unsatisfactory items must be reported within 24 hours.
All packages must be intact for return.
Credit will not be issued if unsatisfactory items are discarded or partially consumed.
Product guaranteed to stay fresh; Euro Food Depot uses air tight packaging that are fully insulated keeping contents cool for up to 48 hours.
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Ordering
- Placing orders on our website is very easy, as easy as 1-2-3 !
Find the products that you need. Click the add to basket button, you will be directed to the Basket to check the contents of your order. From the Basket screen you can increase the quantity or remove products. If you would like to add more products to your basket, click the Continue Shopping Button.
When you are done adding products to your basket, click the check out button. Next fill in your shipping and Billing information. Click the continue button when you are done.
Then you will be asked to pick a shipping and payment method. At the end of the checkout process an invoice will appear on the screen. You will be now done placing your order! - When you place an order with Euro Food Depot online store you will instantly receive an email confirmation when the checkout is complete. The Euro Food Depot Order Number on the confirmation is the best way to reference your order if you need help.
- When we designed our business process and systems at Eurofooddepot.com, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it out to you as quickly as possible. Please keep in mind that there is a very tight window in the time between your order submission and transmittal to our Fulfillment Warehouse. Once your order has been sent to and processed by the Fulfillment Warehouse, we regret that we are unable to change the details of the order. Should you find that you need to cancel or make changes to your order please call 1-858-452-9200 and a Euro Food Depot Client Associate will assist you with your request.
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For Domestic orders we accept Visa, MasterCard and American Express credit cards. If the card cannot be processed you will be notified within 24hours. - The Euro Food Depot online Store follows all applicable taxing regulations for the areas where we do business. Each of the 50 U.S states and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address(es) of your order.
- Most definitely! We use HTTPS SSL encryption to ensure that your personal information cannot be stolen.
When you make a purchase from www.eurofooddepot.com, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails and mailing about Euro Food Depot merchandise.
If you register with us, or if you purchase form us online, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through mail.
To protect your privacy, Euro Food Depot will not sell or rent the personal information you provide us online to any third party.
If you would prefer not to receive our e-mails and / or mailings – just let us know. You may submit your request to unsubscribe directly at Euro Food Depot or via e-mail.
Euro Food Depot
6370 Lusk Blvd
Ste F102
San Diego, CA 92121 - Still under construction ...
- Still under construction ...
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Shipping
- We make buying a completely convenient experience by allowing you to receive direct delivery when where you wish.
The delivery choice is yours. Select your option ; We will take care of the rest. Our delivery options include Standard Shipping, Third business day and Next Business Day. To ensure the prompt delivery of your order, we recommend that you place your order by :
For Delivery Via USP, FedEx, USPS :
- Standard Shipping: 3:00 PM, Pacific Standard time, eight business days prior to your desired delivery date.
- Third Business Day: 3:00 PM, Pacific Standard time, three business days prior to your desired delivery date.
- Next Business Day: 3:00 PM, Pacific Standard time, one business days prior to your desired delivery date.
- To make the Euro Food Depot Online Store the most complete shopping destination, we’ve also provided you the convenience of accessing your order status.
Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with a tracking information and the ability to access the status of your order from the convenience of your computer. - Our shipping and handling options are detailed below for your convenience. Your total charge will be based on the following :
The total number of shipping destinations
For each shipping destination, the value of the merchandise being shipped
Class of shipping (Standard Shipping, Third business Day, Next Business Day) - Still under construction ...
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Returns
- If you are not completely satisfied with your purchase, please return the item for an exchange, refund (with receipt) or merchandise credit within 10 days of purchase.
Please contact our Customer Service Department for a Return Approval Number.
Returned Items without approval will not be refunded.
All items must be returned unopened and unused in original packaging for refund or exchange. - At Euro Food, we do everything for the satisfaction of our customers. If you happen to be not entirely satisfied, you can return any of our non-perishable products within 15 days of purchase. All you have to do is to ship the product back to our return address in pristine and unopened condition. We’ll even reimburse your shipping cost if you enclose a copy of the receipt! However perishable items cannot be refunded for practical reasons.
- All products are guaranteed to be delivered fresh & should be inspected immediately upon delivery.
- Unsatisfactory items must be reported within 24 hours.
- All packages must be intact for return.
- Credit will not be issued if unsatisfactory items are discarded or partially consumed.
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- Still under construction ...
