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Shipping & Return

Return Policy:

All purchases are final as we cannot take returns of the types of products we sell. If there is a problem with a product, please use the "Orders and Returns" link in the account section to file a return. Only products damaged in shipping or which have a defect may be returned with an authorization. No returns are accepted without a RMA.

All return packages must be shipped using a service that tracks packages, such as FedEx, UPS, or USPS (ask for services that have tracking options). Please allow a minimum of 14 days for us to receive and process your return. All returns will be credited to the original form of payment or replaced with a new item. You will receive an email notification upon the completion of return processing.

 

Shipping Policy:

Free shipping on orders over $100 in CA, and populated areas of AZ, ID, NM, NV, OR, UT, WA!

 

1/ On San Diego, La Jolla, Pacific Beach, Coronado, Solana beach, Del Mar

 
From Monday to Friday, make your order before noon and be sure to get it during the next 24 hours !

On Saturday and Sunday, your order will be delivered on Monday.

If you really need a delivery on Saturday and Sunday, feel free to contact us by phone at 1 858 263 5595! We know that sometimes, Barbecue parties can take place at the last minute and if we can help you to make it, it will be our pleasure!

In all cases, we will call you to schedule a delivery at the most convenient time for you.

Shipping fees are free over $50, and cost $10 under.

 

2/ On San Diego county (outside the cities above)

 
From Monday to Thursday, make your order before noon and be sure to get it during the next 24 hours !

On Friday, Saturday and Sunday, your order will be delivered on Monday.

If you really need a delivery on Saturday and Sunday, feel free to contact us by phone at 1 858 263 5595! We know that sometimes, Barbecue parties can take place at the last minute and if we can help you to make it, it will be our pleasure!

In all cases, we will call you to schedule a delivery at the most convenient time for you.

Shipping fees are free over $70, and will be $10 under.

 

 3/ California (outsite the area above) - Populated areas of Arizona and Nevada

All your orders placed before 2:00 pm (Pacific Time) will be shipped in Overnight from Monday to Thursday !

For your orders placed from Friday to Sunday, we will ship them on Monday in Overnight, so you will get them on Tuesday.

Shipping fees are free over $100 and will be $10 under. Besides, a handling fee of $5.00 will be applied when frozen or refrigerated  items are shipped due to the special handling materials used to keep the products cold, as ice pack and/or dry ice.

 

4/ Populated areas of New Mexico, Oregon, Washington State, Idaho and Utah 

All your orders placed before 2:00 pm (Pacific Time)  will be shipped in 2 Day from Monday to Wednesday !

For your orders placed from Thursday to Sunday, we will ship them on Monday in 2 Day, so you will get them on Wednesday.

Shipping fees are free over $100 and will be $10 under. Besides, handling fee of $5.00 will be applied when frozen or refrigerated  items are shipped due to the special handling materials used to keep the products cold, as ice pack and/or dry ice.

 

5 / For all the other states of USA

Your orders will be shipped via FedEX, UPS or USPS. 

For orders containing dry and refrigerated or frozen items, you may receive 2 differents packages. Indeed, to keep your perishable items safe, we'll ship those ones in Overnight or 2 Day services, handled in special liners to keep them cold.

The non perishable items might be shipped in a different box, in ground service. You will then receive 2 differents tracking numbers.

From Monday to Friday, orders are shipped within 24 hours, unless backordered.

On Saturday and Sunday, your order will ship on Monday.

For orders with perishable items placed before 2:00 PM (Pacific Time), there will ship by Fedex Overnight from Monday to Thursday or by Fedex 2Day from Monday to Wednesday.

If orders contains refrigerated or frozen items, a charge of $5.00 will be added for ice packing, to keep fresh the products.

Once you get your order, we recommend our customers to place the frozen items in the freezer and the refrigerated ones in the refrigerator. 

If a product is defrost, we recommend to place it in the refrigerator and use it in the 5 following days.

Shipping costs will depend of the shipment method you will choose!